Our Store Policy
Black Book Houston, LLC. accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Houston,TX via USPS. Black Book Houston ships to all 50 U.S. states and follows the standard methods available by USPS.
Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. ... Orders placed are usually processed and shipped within 2~6 business days from the time the order is placed.
RETURN & EXCHANGE POLICY
If you are not completely satisfied with your purchase, you can return it to us within 14 days from the date your order was shipped. Refunds will be processed within approximately 5 to 10 business days after we receive your return. All purchases that were made from can also be returned to the Black Book Houston store. Should you receive damaged, defective or wrong item, please contact customer service immediately, also please return it to us within 14 days from the date your order was shipped.
** Due to the high volume of orders, you may experience extended processing time up to 10 business days after we receive your return during the holiday season.**
Clothing returns must be in its original state, with all hanger tags and price tickets attached. Clothing must not show any signs of wear, or it will not be accepted.
All swimwear must be unused, with all tags and hygiene strips attached. For a bikini set (top &bottom) both pieces must be returned together. Black Book Houston will not take a return or exchange for individual pieces.
FINAL SALE: All Accessories includes jewelry, body chains, bags, sunglasses, hats, belts, tights/socks, scarves, key chains, beauty/cosmetic, hair, costumes, and all home category products (books, stationery, decor, party, tech) are final sale. All mark down items are final sale. Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds. Customers have 7 days to report any issues with the device. Also, e-gift cards are non-returnable and non-refundable. Black Book Houston is not responsible for lost or stolen e-gift cards.
HOW TO RETURN
Please Contact Us By Phone Or Email For All Returns & Exchanges
If you checked out as a guest, click here to locate your order and start return process.
If you have an account with us:
1. Sign in to your account.
2. Click "Return" tab.
3.Fill in required information.
* Your package must include the original order invoice. Pack and seal your return merchandise securely and mail it to us.
* We do not provide physical return labels. If you do not use our return label, you will be responsible for covering shipping costs to return items.
Mail the package to:
BLACK BOOK HOUSTON
958 GRENSHAW ST.
Houston, TX 77088
If you have additional questions, please refer to the “CONTACT US” tab in the navigation below to connect with our customer service team by email or call 832.623.2236 Monday-Friday from 8:00AM-5:00PM PST.